Youth Thermal Ballerclava® Ninja

FAQ

Damaged, Lost, or Stolen Orders?

If you added Green Package Protection at checkout, please file a claim with the Route team here for quick assistance with “in-transit” related issues.

Stolen (Marked as delivered)

• Can file 5-15 days after delivery date

Lost (Stuck in transit)

• No Estimated Delivery Date (EDD): 7-30 days to file
• Estimated Delivery Date: EDD + 2 to 60 days
• USPS, UPS, and FedEx typically provide EDD

Damaged (In transit)

• 15 days max to file
• Photos required

Where is my shipment?

Please check your spam/junk folder!

Login to your account Here and view details of your recent order(s).

Once an order is shipped, an e-mail containing the tracking is automatically sent to the address you entered when placing the order.

AOL and Yahoo e-mail users – we are aware of a glitch with your email servers that rejects our order confirmations and are working on a solution with them.

Standard transit time is 2-9 business days via USPS, however, transit time during the COVID-19 Pandemic has increased due to the USPS realizing increased volume and other challenges. This has increased some transit times significantly. Please have patience, if you do not receive your parcel within 14 days, contact your local USPS office and ask them to conduct a ‘hard’ trace on the shipment.

What are your return policies?

Phunkshun Wear accepts returns of products sold on phunkshunwear.com that are unworn, unwashed, and unused up to 30 days from the date of receipt. Customer is responsible for return shipping fees, any returned items are subject to a 15% restocking fee that will be deducted from the original purchase price. Original shipping charges are not refundable. All items are subject to review and inspection upon arrival.

All sales of products from our Outlet or products on sale are final and not eligible for return for refund. If you decide to return these items they will be donated to a charity and no refund will be given.

Protocol for returning item(s) to Phunkshun Wear – Include your original packing slip, or a printed copy of your order confirmation. Mark the paper with the reason for return. Send back using traceable shipping service. Phunkshun Wear not responsible for items lost in transit and only take responsibility for items delivered to our facility.

Ship items to be returned to

Phunkshun Wear Returns
6900 E 47th Avenue Dr.
Ste 1000
Denver, CO 80216

Please understand – if there is a noticeable smell to our review team (Perfume, Cologne, Smoke, etc…) No refund will be issued and items returned will be destroyed.

Due to the heavily discounted nature, sales using a discount such as a Pro Form / Pro Offer / Pro Deal / Industry Deals / etc… and the like are final and inelegible for return.

For returns of order(s) that received ‘free shipping’, shipping cost will be assessed and deducted from final reimbursement of refunds and store credits. Any shipping cost that you incur to return the product will not be refunded unless it is a company error. Non-refundable shipping applies to both domestic and international shipping.

Phunkshun Wear warrants their product to be free from defects in workmanship and materials, under normal use and conditions, for a period of one (1) year for the original purchase date. Shipping and handling fees are to be paid for by the customer. Phunkshun W=ear agrees, at its option during the warranty period, to repair and defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage and insurance which will be incurred by the customer). Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the model number on the original dated sales receipt.

Do you have sponsorship?

Events / Organizations / Athletes can apply for sponsorship by emailing Sponsorship@phunkshunwear.com – due to the abundance of inquiries we receive, we cannot reply to every inquiry.

Do you guys make custom masks?

We offer the ability to customize our products to other businesses, events, retailers, and brands. Please submit a custom inquiry form here to learn more today!

My product is out of stock. How long until its back?

Items are typically restocked each month if they are ‘in-season’. We do not re-stock winter items in summer.

How can I get some stickers?

Send us a S.A.S.E. (Self Addressed Stamped Envelope) and we’ll send you back some stickers!

Phunkshun Wear Stickers
6900 E 47th Avenue Dr.
Suite 1000
Denver, CO 80216

Enjoy!

Pro / Military / Industry Sales

Are you military / service worker? Work in the outdoor industry? Retail staff? We offer pro-deals via Expertvoice.com – please visit https://www.expertvoice.com/who-qualifies/ and register for an account!

Ski and Snowboard instructors – please visit thesnowpros.com and after logging into your account, visit the Pro Offers page.

Due to the heavily discounted nature, sales using a discount such as a Pro Form / Pro Offer / Pro Deal / Industry Deals / etc… and the like are final and inelegible for return.